Customer Help (FAQ)

Most orders are processed within 1–2 business days. After dispatch, transit takes an estimated 5–7 business days. In total, you can typically expect your order to be delivered within 6–9 business days. These are estimates and may vary due to factors beyond our control.

Once your order has shipped, you’ll receive a tracking number by email. You can also track your order via the 'Track Order' link in the main menu.

We currently ship within the United Kingdom only, but we are working on expanding our delivery destinations.

Items may arrive in separate parcels depending on product availability and warehouse locations.

If your order hasn't been processed yet, contact us immediately to update your address. We cannot make changes once an order has been dispatched.

If you contact us promptly after placing your order, we may be able to accommodate changes or cancellations before the order is processed.

We offer a 30-day return policy for most items. Returns are accepted for both defective and non-defective products. Please note that custom/personalized products and final sale items are non-returnable. For all other returns, the item must be unused and in its original packaging. Please see our full Refund & Returns Policy page for details.

If you are returning an item because it is faulty or not as described, we will cover the cost of return postage. If you are returning an item due to a change of mind, the return shipping cost is the responsibility of the customer.

We do not offer exchanges at this time.

We apologise for the inconvenience. Contact support@topshelfbuyz.com with your order details and we’ll assist you promptly.

Please email us at support@topshelfbuyz.com with photos of the damaged item. We’ll work quickly to resolve the issue.

For further assistance, you can reach our customer support team via:

Email: support@topshelfbuyz.com
Phone: +448007074211
Address: 26 Redbourne Road, Grimsby, Lincolnshire, DN33 1PE, United Kingdom