Privacy policy

Last Updated: September 9, 2025

1. Introduction

Welcome to Topshelf Buyz. This Privacy Policy describes how Topshelf Buyz ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website https://topshelfbuyz.com/ (the "Site"), use our services, or make a purchase (collectively, the "Services").

For the purposes of this policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

3. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources. The information we collect and use varies depending on how you interact with us.

A. What Personal Information We Collect

Information You Provide Directly to Us:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.
  • Order Information: Details about the products you purchase, payment confirmation, and transaction history.
  • Account Information: Username, password, and security questions.
  • Customer Support Information: Any information you choose to include in communications with us (e.g., when sending a message through a contact form).

Information We Collect Automatically (Usage Data):

When you access our Site, we automatically collect certain information about your device and interaction with our Services using cookies and similar technologies. This may include your IP address, device information, browser type, operating system, and details about how you navigate and interact with our Site (e.g., pages viewed, time spent).

Information We Obtain from Third Parties:

We may receive information from third parties, including vendors and service providers who collect information on our behalf. For example:

  • Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
  • Payment Processors: Our payment processors (e.g., Stripe, PayPal) collect payment information (credit card details, billing address) to process your transactions securely.

B. How and Why We Use Your Personal Information (and Our Legal Basis)

Purpose of Use Examples of Information Used Legal Basis (for UK/EEA Users)
To Provide Products and Services Contact Details, Order Information, Account Information, Payment Information Performance of a contract with you.
For Marketing and Advertising Contact Details, Order Information, Usage Data Your Consent (e.g., for email marketing) or our Legitimate Interest (to make our offerings more relevant to you).
For Security and Fraud Prevention Contact Details, Order Information, Account Information, Usage Data Our Legitimate Interest to protect our business, our platform, and our customers from fraudulent or illegal activity.
To Communicate with You and Improve Our Services Contact Details, Customer Support Information, Usage Data Our Legitimate Interest to provide responsive customer service and to understand our customers' needs to improve our Services.
To Comply with Legal Obligations All relevant categories Compliance with a legal obligation.

 

4. How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With vendors and service providers who perform services on our behalf, such as IT management, payment processing, data analytics, order fulfillment, and shipping.
  • With business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information in accordance with their own privacy notices.
  • When you direct us, request us, or otherwise consent to our disclosure of certain information.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (e.g., responding to a subpoena), or to protect our rights and the rights of our users.

5. Cookies and Tracking Technologies

Like most websites, we use Cookies and similar technologies on our Site. We use Cookies to power and improve our Site, run analytics, and better understand user interaction. For specific information about the Cookies we use to power our store with Shopify, please see https://www.shopify.com/legal/cookies.

You can control and manage Cookies through your browser settings. Please note that removing or blocking Cookies can negatively impact your user experience and may cause some features of the Site to no longer be available.

6. Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

All Users:

  • Managing Communications: You may opt-out of receiving promotional emails from us at any time by using the unsubscribe link in the emails we send.

UK and European Economic Area (EEA) Residents:

  • Right to Access: You have the right to access the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate information.
  • Right to Erasure: You have the right to request that we delete your personal information.
  • Right to Restrict Processing: You have the right to ask us to restrict the processing of your personal information.
  • Right to Data Portability: You have the right to receive a copy of your data in a machine-readable format.
  • Right to Object: You have the right to object to processing based on our legitimate interests.
  • Right to Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

Residents of California and Certain Other US States:

  • Right to Know and Access: You have the right to request details on the personal information we have collected about you.
  • Right to Correct: You have the right to request correction of inaccurate personal information.
  • Right to Delete: You have the right to request deletion of your personal information.
  • Right to Opt-Out of Sale, Sharing, and Targeted Advertising: You have the right to direct us not to "sell" or "share" your personal information for the purposes of targeted advertising. We do not sell your personal information for monetary compensation. To opt-out of sharing for targeted advertising, please visit our page here: Your Privacy Choices & Data Rights.
  • Global Privacy Control (GPC): We recognize browser-based opt-out preference signals, such as the Global Privacy Control (GPC). If we detect such a signal from your browser, we will automatically treat it as a request to opt-out of the "sale" or "sharing" of your information.

To exercise any of these rights, please contact us using the details below.

7. International Data Transfers

Your personal information may be transferred, stored, and processed in a country outside of where you reside, including the United States and Canada. If we transfer your personal information out of the UK or EEA, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant UK authority.

8. Our Relationship with Shopify

Our store is powered by Shopify. Shopify collects and processes personal information as a service provider to us. Shopify may also use some data for its own purposes, such as analytics and improving its platform. For more information, you can review the Shopify Consumer Privacy Policy.

9. Security and Data Retention

We take reasonable precautions to protect your personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee "perfect security."

We retain your personal information for as long as necessary to provide you with the Services, comply with legal obligations, resolve disputes, and enforce our policies.

10. Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of 16. We do not have actual knowledge that we "sell" or "share" the personal information of individuals under 16 years of age.

11. Complaints

If you have complaints about how we process your personal information, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. For UK residents, this is the Information Commissioner's Office (ICO).

12. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

For the purpose of applicable data protection laws, Topshelf Buyz is the data controller of your personal information.