Shipping policy

Last updated: 07 July 2025

Shipping Range

Countries: We currently ship within the United Kingdom. We can not ship to P.O boxes, military bases or diplomatic locations.

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: 5:00pm Greenwich Mean Time (GMT).
Weekend Orders: Orders placed on weekends are processed the next business day.

Estimated Delivery Time: 5-7 business days.
Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Total Delivery Time: It will take a total of 6-9 business days to receive your order. This is an estimate and may vary due to factors outside of my control.
Holiday / Peak Season Delays: During peak periods (e.g. Christmas, Easter, etc), delivery times may be longer. Check out website for updates.

Reliable Courier Services: We ship via DHL, Evri and Royal Mail or other reliable carriers.
Insured Shipments: All shipments include basic insurance against loss or damage in transit. Claims require proof of damage (photos) and must be filed within 14 days of delivery. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track Here.
Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us.

Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@topshelfbuyz.com .
Resolution: Missing item claims will be investigated within 3 business days. If confirmed, we will ship a replacement or issue a refund within 5 business days.

Email: support@topshelfbuyz.com

Phone: 0800 707 4211

Address: 26 Redbourne Road, Grimsby, Lincolnshire, DN33 1PE, United Kingdom